Privacy policy

1.How We Use Your Information

We use your information for the following purposes:

• To Process Orders: We collect your personal and payment information to fulfill your orders and deliver the products you purchase.

• To Improve Our Services: We may use your feedback, browsing data, and purchasing history to improve our products and customer experience.

• To Communicate with You: We may use your contact information to send you order confirmations, updates, and marketing messages (with your consent).

• For Legal and Security Purposes: We may use your information to comply with legal obligations, resolve disputes, or enforce our terms and conditions.

2. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:

• Service Providers: We may share your information with third-party service providers (e.g., payment processors, delivery services) to help us run our business and deliver your products.

• Legal Requirements: We may disclose your information if required by law or if we believe it is necessary to protect our rights, customers, or others.

3. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

4. Your Rights

You have the following rights regarding your personal information:

• Access and Update: You can request access to or update your personal information at any time.

• Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.

• Deletion: You can request that we delete your personal information, subject to certain legal exceptions.

5. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. You can control the use of cookies through your browser settings.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect upon posting.

Terms And Condition

For the purpose of these Terms and Conditions, The term “we”, “us”, “our” used anywhere on this page shall mean MeHaat, whose registered/operational (address) “you”, “your”, “user”, “visitor” shall mean any natural or legal person who is visiting our website and/or agreed to purchase from us.

Your use of the website and/or purchase from us are governed by following Terms and Conditions:

The content of the pages of this website is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on our website and/or product pages is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through our website and/or product pages meet your specific requirements.

Our website contains material which is owned by or licensed to us. This material includes, but are not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in our website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of information provided by us shall give rise to a claim for damages and/or be a criminal offense.

From time to time our website may also include links to other websites. These links are provided for your convenience to provide further information.

You may not create a link to our website from another website or document without MeHaat prior written consent.

Any dispute arising out of use of our website and/or purchase with us and/or any engagement with us is subject to the laws of India .

We, shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time

Shipping and Delivery

For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 8-14 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. MeHaat is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 8-14 days rom the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our.

Shipping timelines can vary widely depending on several factors such as the retailer’s location, the destination of the shipment, and the shipping method chosen. Here’s a general idea of what you might expect for minimum and maximum shipping timelines:

Domestic Shipping

• Minimum Timeline: For expedited or express shipping within the same country, you might receive your order in as little as 1-3 business days.
• Maximum Timeline: Standard shipping could take anywhere from 5-7 business days, or longer if there are delays or if the shipping is to a remote area.

International Shipping

• Minimum Timeline: International express shipping might take as little as 3-7 business days, depending on the destination and customs processing.
• Maximum Timeline: Standard international shipping can range from 2-4 weeks, and sometimes even longer, depending on the country and any customs delays.

Factors Influencing Shipping Timelines

1. Shipping Method: Expedited or express options are faster than standard shipping.
2. Location: Shipping times are shorter within the same region or country compared to international destinations.
3. Processing Time: This is the time taken by the retailer to prepare your order before it’s shipped.
4. Customs and Duties: For international orders, customs clearance can affect delivery times.
5. Carrier Delays: Unforeseen delays with the shipping carrier can impact delivery.

helpdesk on 8080789912 or MeHaat.com@gmail.com

Cancellation and Refund

MeHaat believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made within 7 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

MeHaat does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

In case of any Refunds approved by the MeHaat, it’ll take 6-8 days for the refund to be processed to the end customer